What are your service hours?
Monday through Saturday. 8:00 AM - 6:00 PM
Do you give free estimates?
Over the phone is free. In person we ask for a $60 deposit that will be applied to the labor in most cases. if you require complex diagnostics the charge is $120.
Will my factory warranty be effected?
No, all our parts and fluids conform to the ridge standards of Mercedes-Benz and are completely approved. Not performing your maintenances on time and using substandard fluids may effect your warranty though.
What are your qualifications?
The owner has been in the field for 14yrs. Graduated top of his class at auto tech school U.T.I and was factory trained by Mercedes-Benz in Orlando Florida and Chicago. He worked at various dealers since Jan 2000 including Mercedes of Novi where he received employee of the year!
Do you charge extra to come to me?
No, as long as your within our normal service radius. We do ask for a minimum of 1hrs worth of work though in most cases.
Are you Licensed? Insured?
Of course. With the state BAR# ard00257966 , with the EPA # cal000349367 and with the city. We also hold a $1,000,000 Liability insurance
Can you reset my maintenance light?
Definitely, we use the same software as the dealer.
Are you going to make a mess in my driveway?
Since march 2009 we've never left a mess. Using mats and pans we cover the work area well. You will never know we were there.
Whats your warranty?
1yr or 12,000 miles which ever comes first, the industry standard. Covers parts and labor when the recommended OEM parts are used. If you insist on aftermarket parts and the part fails, then it depends on the parts specific warranty. The labor would would be covered at 50% for 1yr.
What is your labor rate?
$120 per flat rate hr
Do you accept extended warranties?
most aftermarket warranties,Yes
How far will you drive?
The normal service radius includes- Temecula, Murrieta, Winchester, French Valley, Lake Elsinore, Wildomar, Perris,Romoland and certain parts of Hemet. An additional cost of $1 per mile is charged beyond that. Typically we don't travel farther than an hour out of the radius.
Do you have a shop I can come to?
Nope, being mobile has big advantages that save both of us money in the end.
Other then Mercedes what do you service?
We will happily perform maintenance and basic repairs on most makes.
What type of payment do you accept?
Credit, cash and surprisingly still check.